Terms and Conditions

1. Provider

CALLIPEDA s.r.o., Kaprova 42/14, Staré Město, 110 00 Prague 1, Czech Republic, company ID 11777869, VAT ID CZ11777869 (the "provider"). Contact: info@callipeda.com.

2. The service

NOEMA is an online service for voice notes and meeting minutes with AI transcription. The user records a voice note or a meeting, the service transcribes it, titles it automatically and files it (task / idea / note / meeting), and for meetings it generates minutes with tasks and decisions. Data is stored in the user account and accessible via the web at noema.callipeda.com. The service is provided as remote software (SaaS) to individuals and companies.

3. Contract and the free tier

Registration creates a user account with the free "Free trial" tier — a one-off 24 minutes of transcription, with no monthly renewal and no payment card required. Ordering and paying for a paid plan concludes a fixed-term contract (1 month) and the selected plan becomes available immediately.

4. Prices and payments

Prices per the price list: Start CZK 99/month (900 minutes), Personal CZK 199/month (1,900 minutes), Pro CZK 399/month (3,800 minutes), Business CZK 749/month (7,200 minutes); in euro 4.99 / 8.99 / 16.99 / 31.99 € per month. Prices are final (VAT included). Payment is made in advance, always for one month, through the Comgate payment gateway (Visa / Mastercard) in CZK or EUR. The subscription does not renew automatically without the user's consent — the system notifies the user before the period ends and the user renews by selecting a plan and paying. Unused minutes from the one-off free tier do not expire and can still be used after upgrading to a paid plan. A tax document is sent to the user's e-mail on request.

Online payments are handled for us by the Comgate payment gateway. The payment intermediary is Comgate, a.s., Gočárova třída 1754/48b, 500 02 Hradec Králové, Czech Republic, company ID 27924505, a licensed payment institution supervised by the Czech National Bank. With a card payment you enter your card details in the secure Comgate gateway and the payment is instant. Payment questions and complaints: podpora@comgate.cz, tel. +420 228 224 267. Refunds are always returned to the card used for the payment.

If the user buys a subscription or minutes in the mobile app, the payment goes through the App Store (Apple) or Google Play; in that case Apple or Google is the merchant of record, in-app prices are set by the store and may differ from the prices on the website. Such a subscription renews automatically every month until the user cancels it in their App Store / Google Play account settings at least 24 hours before the end of the period; the tax document is issued by Apple or Google.

5. Digital content supplied before the withdrawal period ends

NOEMA is a digital service supplied immediately upon payment (the plan becomes available at once and recordings are processed). When ordering a paid plan, a consumer expressly consents to performance beginning before the statutory 14-day withdrawal period expires and acknowledges that by giving this consent they lose the right to withdraw from the contract to the extent performance has already begun (Section 1837(l) of the Czech Civil Code). If performance has not yet begun (e.g. the plan has not been used), the user may withdraw within 14 days of payment by writing to info@callipeda.com; the provider will then refund the payment by the same means it was made.

6. Cancellation and account deletion

The user may cancel the subscription at any time (the plan runs until the end of the paid period and does not renew) and may request deletion of the account and all data at any time at info@callipeda.com; the account can also be deleted directly in the app (Profile → Delete account). After the account is closed, recordings, transcripts and minutes are irreversibly deleted. Unused minutes are not refunded.

7. Availability and liability

We aim for 99% availability; short maintenance windows are possible. Transcription and content recognition are performed by AI and may not always be fully accurate — we recommend reviewing meeting minutes before further use. The provider is not liable for damage caused by improper use of the service, nor for the content of recordings uploaded by the user. The provider's liability is limited to the amount of subscription fees paid in the last 12 months.

8. Personal data

The processing of personal data is described in the Privacy Policy. Recordings are sent for transcription to the Google Gemini API, data is hosted with Hetzner Online GmbH (EU), payments are processed by Comgate a.s.

9. Complaints

Payment and service complaints are accepted at info@callipeda.com and resolved within 14 days. For a justified complaint (e.g. double payment, transcription not working) we refund the amount by the same means it was paid.

10. Final provisions

The provider may amend these terms reasonably; changes are announced by e-mail at least 14 days in advance. The relationship is governed by the law of the Czech Republic. The Czech version of these terms prevails; translations into other languages are for information only.